Shipping policy

Here is a Shopify-ready Shipping Policy for SoukCharm that you can paste into Settings → Policies → Shipping Policy.

Shipping Policy

Last updated: [Insert date]

This Shipping Policy describes how orders are processed, shipped, and delivered by SoukCharm.

1. Order processing

  • Orders are typically processed within 1–2 business days after payment is received.

  • Orders are not processed, shipped, or delivered on weekends or U.S. public holidays.

  • If there is a delay due to high order volume or stock issues, you will be notified by email where possible.

2. Shipping locations

  • SoukCharm ships from: 640 W Ash Ave, Eunice, Louisiana 70535, United States.

  • Domestic shipping is available within the United States.

  • International shipping is available to selected countries and regions using supported carriers.

3. Domestic shipping (United States)

SoukCharm offers the following domestic shipping options at checkout:

  • Economy (0–5 lb): 5–8 business days, flat rate $4.90

  • Economy (5–70 lb): 5–8 business days, flat rate $19.90

  • Standard (0–1 lb): 3–4 business days, flat rate $6.90

  • Standard (1–5 lb): 3–4 business days, flat rate $9.90

  • Free Shipping: 11–13 business days, free of charge

Delivery estimates are provided at checkout and refer to business days only. These timeframes are estimates and are not guaranteed, as delays can occur due to carrier issues, weather, or other factors beyond SoukCharm’s control.

4. International shipping

International shipping is available to selected countries and regions using discounted carrier rates displayed at checkout, including but not limited to:

  • DHL Express Worldwide

  • FedEx International Connect Plus®

  • USPS international services (where available in your region)

Shipping rates and estimated delivery times for international orders are calculated automatically at checkout based on destination, service, and order weight. Any customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.

5. Tracking your order

  • Once your order has shipped, a shipping confirmation email with tracking details will be sent to the email address provided at checkout.

  • Tracking information may take up to 24–48 hours to update after the carrier receives the package.

  • If tracking shows delivered but you have not received your package, please first check with neighbors, family members, or building management, then contact the carrier. After that, you may contact SoukCharm for further assistance.

6. Incorrect address and undeliverable packages

  • Customers are responsible for providing a complete and accurate shipping address at checkout.

  • If a package is returned to SoukCharm due to an incorrect or incomplete address, refusal, or failure to pick up from customs or a pickup point, reshipping costs may be charged to the customer.

  • If reshipment is not desired, a refund for the product (excluding original shipping costs, if paid) may be issued once the package is received back and inspected, subject to SoukCharm’s Return & Refund Policy.

7. Lost or damaged packages

  • If a package is lost in transit (no delivery scan after a reasonable time), SoukCharm will work with the carrier to investigate and may, at its discretion, provide a replacement or refund.

  • If your order arrives damaged, please contact SoukCharm as soon as possible with your order number and clear photos of the packaging and damaged items.

  • Claims for damaged or missing items should be submitted within 7 days of the marked delivery date.

8. Split shipments

In some cases, items in your order may be shipped in separate packages due to availability, size, or warehouse location. If this happens, you will receive separate tracking numbers for each shipment.

9. Shipping restrictions

  • Some products may be restricted from shipping to certain locations due to carrier rules, local regulations, or customs restrictions.

  • SoukCharm reserves the right to cancel and refund any order that cannot be shipped to the provided address.

10. Changes to this Shipping Policy

SoukCharm may update this Shipping Policy from time to time to reflect changes to carriers, rates, or business operations. The latest version will always be posted on this page, with the “Last updated” date adjusted accordingly.

11. Contact information

If you have any questions about shipping or need help with an order, please contact:

SoukCharm
Email: Contact@SoukCharm.shop
Phone: (337) 580-6691
Address: 640 W Ash Ave, Eunice, Louisiana 70535, United States