Privacy policy

Last updated: May 3, 2026

This Privacy Policy describes how SoukCharm (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website or otherwise interact with us.

1. Who we are

SoukCharm
Address: 640 W Ash Ave, Eunice, Louisiana 70535, United States
Email: Contact@SoukCharm.shop
Phone: (337) 580-6691

If you have any questions about this policy or how we handle your data, you can contact us using the details above.

2. Personal information we collect

We collect the following types of information when you use our store:

  • Identity and contact information: name, email address, billing and shipping address, phone number.

  • Order information: products purchased, payment method (we do not store full payment card numbers), order value, discounts, and transaction details.

  • Account information: username, password, and preferences (if you create an account with us).

  • Device and usage information: IP address, browser type, device type, operating system, referring website, pages viewed, and time spent on pages.

  • Cookie and tracking information: information collected through cookies and similar technologies to remember your preferences and understand how you use our store.

3. How we collect personal information

We collect personal information in the following ways:

  • Directly from you when you make a purchase, create an account, contact us, or subscribe to our marketing communications.

  • Automatically when you browse our store through cookies, log files, web beacons, tags, and similar technologies.

  • From third-party partners such as payment processors, analytics providers, and advertising partners, as needed to provide our services.

4. How we use your personal information

We use your personal information to:

  • Process and fulfill your orders, including arranging shipping, providing order confirmations, and handling returns and refunds.

  • Communicate with you about your orders, account, or customer service inquiries.

  • Send you marketing communications (where permitted by law), such as news, special offers, and promotions, and allow you to opt out at any time.

  • Improve and optimize our website, products, and services, including understanding how customers browse and interact with our store.

  • Detect, prevent, and address fraud, security issues, and misuse of our services.

  • Comply with legal obligations and enforce our terms and policies.

5. Cookies and similar technologies

We use cookies and similar tracking technologies to operate our store, remember your preferences, and analyze how our website is used.

You can manage or disable cookies through your browser settings, but this may affect how our website functions for you. Some cookies are essential for the operation of the checkout and may not be disabled if you wish to place an order.

6. Sharing your personal information

We share your personal information with trusted third parties to help us provide our services and operate our store:

  • E‑commerce platform: We use Shopify to power our online store, and Shopify processes your personal information on our behalf in order to provide our services.

  • Payment processors: To process your payments securely (e.g., credit card providers, digital wallets).

  • Shipping and logistics providers: To deliver your orders and manage returns.

  • Service providers: Such as analytics, marketing, email, and advertising partners that help us understand store performance and communicate with you.

We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to protect our rights.

7. International transfers

Because we use service providers and partners in different countries (including the United States and other regions), your personal information may be transferred to and processed in countries that may have different data protection laws than your country of residence. When we transfer data internationally, we take reasonable steps to ensure an adequate level of protection for your personal information as required by law.

8. Your rights

Depending on your location, you may have the following rights over your personal information:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct or update inaccurate or incomplete information.

  • Deletion: Request that we delete your personal information, subject to certain legal exceptions.

  • Restriction and objection: Request that we restrict or stop certain processing of your data.

  • Portability: Request a copy of your data in a structured, commonly used, and machine-readable format where technically feasible.

  • Marketing preferences: Opt out of marketing emails at any time by using the unsubscribe link in our emails or contacting us.

To exercise any of these rights, please contact us at Contact@SoukCharm.shop with your request and enough information to identify you and your account.

9. Data retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may keep order information for tax, accounting, and legal reporting obligations.

When we no longer need your personal information, we will delete it or anonymize it in accordance with applicable laws.

10. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, use, loss, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children’s privacy

Our store is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or for other operational reasons. When we make changes, we will update the “Last updated” date at the top of this page, and we encourage you to review this policy periodically.

13. How to contact us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, you can contact us at:

SoukCharm
Email: Contact@SoukCharm.shop
Phone: (337) 580-6691
Address: 640 W Ash Ave, Eunice, Louisiana 70535, United States