Payment Policy

At SoukCharm, payments must be completed and successfully authorized before an order is processed and shipped.

1. Accepted payment methods

SoukCharm accepts the payment methods made available at checkout through Shopify and its supported payment providers. Depending on your location and device, these may include major credit and debit cards, digital wallets, and other secure checkout methods supported by Shopify.

2. Payment timing

Payment is due at the time of purchase unless otherwise clearly stated on the checkout page or invoice. Orders will not be processed or shipped until payment has been successfully received or authorized.

3. Billing information

You agree to provide current, complete, and accurate billing and payment information for all purchases made at SoukCharm. If billing details are incorrect, incomplete, or cannot be verified, SoukCharm may delay, reject, or cancel the order.

4. Currency and pricing

All prices are displayed in the currency shown on the website or at checkout. If your payment method is charged in a different currency, your bank or card provider may apply exchange rates or additional fees that are outside SoukCharm’s control.

5. Taxes and additional charges

Applicable taxes and shipping charges, if any, are calculated and displayed at checkout before you complete your purchase. Customers are responsible for reviewing the final order total before submitting payment.

6. Payment verification and fraud prevention

For security reasons, some orders may be subject to payment verification, identity checks, or fraud review before they are approved. If an order is flagged for verification, SoukCharm may contact you for additional information or cancel the order if verification cannot be completed.

7. Failed or declined payments

If your payment is declined, failed, reversed, or cannot be processed, your order will not be completed until a valid payment method is provided. SoukCharm is not responsible for any fees or penalties charged by your bank, card issuer, or payment provider because of failed or declined transactions.

8. Order cancellation due to payment issues

SoukCharm reserves the right to cancel any order if payment authorization fails, a transaction is suspected to be fraudulent, billing information is inaccurate, or the payment provider does not approve the transaction. If a payment was captured before cancellation, any approved refund will be returned to the original payment method.

9. Refunds

Approved refunds are issued according to SoukCharm’s Return & Refund Policy and are sent back to the original payment method used for the purchase. Refund processing times may vary depending on your bank, card issuer, or payment provider.