FAQ's

Frequently Asked Questions

1. Orders & Shipping

Q: Where do you ship from?
SoukCharm ships orders from Eunice, Louisiana, United States.

Q: Which countries do you ship to?
SoukCharm ships within the United States and offers international shipping to selected countries and regions, as shown at checkout.

Q: What are your shipping options and delivery times?
For U.S. orders, the main options are:

  • Economy (0–5 lb): 5–8 business days

  • Economy (5–70 lb): 5–8 business days

  • Standard (0–1 lb): 3–4 business days

  • Standard (1–5 lb): 3–4 business days

  • Free Shipping: 11–13 business days

Delivery times are estimates and can be affected by carriers, customs, weather, or holidays.

Q: How can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking link. Tracking may take up to 24–48 hours to update.

2. Returns & Refunds

Q: What is your return policy?
SoukCharm accepts returns within 30 days of delivery for eligible items. Products should be in their original condition and, where possible, in original packaging.

Q: Do you offer free return shipping?
Yes. For eligible returns within the 30‑day window, SoukCharm provides a prepaid return shipping label at no extra cost.

Q: How do I start a return?
Email Contact@SoukCharm.shop with your order number and reason for return. You will receive instructions and, if approved, a prepaid return label.

Q: Do you charge a restocking fee?
No. SoukCharm does not charge any restocking fees.

Q: When will I receive my refund?
After your return is received and inspected, you will be notified by email. If approved, the refund is issued to your original payment method. Processing times depend on your bank or card provider.

3. Products & Inventory

Q: An item shows as sold out—will it be restocked?
Some items may be restocked, but restocks are not guaranteed. If an item returns, its availability will be updated on the product page.

Q: Can I order an item that is out of stock?
Generally, SoukCharm does not accept orders for items that are out of stock unless clearly stated as a pre-order on the product page.

4. Payments & Billing

Q: Which payment methods do you accept?
SoukCharm accepts the secure payment methods shown at checkout via Shopify’s supported providers (such as major cards and digital wallets, depending on your region).

Q: When will I be charged?
Payment is due at the time of purchase. Orders are processed once payment is successfully authorized.

Q: Is checkout secure?
Yes. SoukCharm uses SSL encryption to help protect your personal and payment information, and payments are processed by trusted, PCI‑compliant providers. SoukCharm does not store your full card details.

Q: I see a problem with my charge—what should I do?
If you notice an unexpected or incorrect charge, contact SoukCharm with your order number and details, and also check with your bank or card provider.

5. Account & Orders

Q: Do I need an account to place an order?
You can usually check out as a guest, but creating an account can make it easier to view order history and manage details.

Q: How do I change or cancel my order?
Contact SoukCharm as soon as possible with your order number. If the order has not yet been processed or shipped, adjustments may be possible.

6. Wholesale & Business Orders

Q: Do you offer wholesale pricing?
Yes. SoukCharm welcomes wholesale and bulk order inquiries.

Q: How can I submit a wholesale inquiry?
Email Contact@SoukCharm.shop with your business name, website (if available), location, the products you’re interested in, and estimated quantities. You will receive information about pricing, minimum orders, and availability.

7. Contact & Support

Q: How can I contact you?
You can reach SoukCharm at:

  • Email: Contact@SoukCharm.shop

  • Phone: (337) 580-6691

  • Address: 640 W Ash Ave, Eunice, Louisiana 70535, United States

SoukCharm aims to respond to messages as quickly as possible on business days.